Same Obligations, Leaner Teams: Scam Liability and the Digital-First Institution

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Digital-first institutions are being pulled into the same scam-liability perimeter as larger banks, but without the same teams, systems, or balance-sheet depth. The question is no longer whether they will be held responsible for scam losses, but how quickly they can investigate, evidence and remediate them when things go wrong.

Across APAC, that shift has moved from policy design to supervisory practice.

• Singapore: implemented Shared Responsibility Framework, with a duty-based bank/payment-provider–telco waterfall for defined phishing scams

• Thailand: implemented negligence-based cross-sector responsibility provisions spanning financial, payment, digital-asset, telco and platform actors

• Philippines: implemented financial-sector conditional restitution and coordinated fund-holding framework under AFASA

• Malaysia: implemented a financial provider compensation framework for unauthorised e-banking transactions, with broader sector coverage still developing

• Australia: phasing in implementation of a cross-sector statutory prevention regime, with compensation/reimbursement being developed

Reimbursement or loss allocation frameworks also exist in New Zealand, India, Japan and China - with similar frameworks currently in development in Hong Kong and South Korea.

None of these regimes calibrates to institution size. This webinar brings together fraud and compliance leaders to explore the practical challenges facing leaner, digital-first firms and how technology can bridge the resource gap.

What this webinar will cover

• Navigating new shared responsibility frameworks in Asia Pacific

• The architecture problem behind delays in addressing customer losses

• Use of automation in triage, case handling and investigations

• How firms should respond when regulators scrutinise failures